Services

Three tiers, one underlying standard.

Every Istanees engagement, regardless of tier, runs on the same operating standards. The tier you choose determines how much of the day-to-day work you outsource to us.

Comparison

Side by side.

What is included in each tier.

Capability
Essential
18 to 20%
Full Service
22 to 25%
Most chosen
Premium
25 to 28%
24/7 guest communication
AI-assisted dynamic pricing
Multi-platform calendar sync
Check-in coordination
Review management
Monthly performance report
Cleaning team hiring and supervision
Photo documentation pre-arrival
Maintenance coordination
Same-day backup cleaning
Smart lock setup and key management
Supply restocking
2 to 4 hour emergency response
Curated welcome package
Guest concierge (transport, dining, activities)
Mid-stay check-in
Quarterly deep clean
Monthly property condition report with photos
Seasonal close-down and re-open
Commission
18 to 20%
22 to 25%
25 to 28%

Commission percentages are ranges. The exact rate within each tier depends on property location, size, and seasonality of demand.

Onboarding

How we start.

2 working days
01

First read, free

We look at your property location, size, and current use, and give you a directional answer on whether short-term rental makes sense here.

1 week, paid
02

Deep assessment

If the first read is interesting, we spend a full week on your unit specifically: we study comparable listings in your micro-market, your seasonal demand pattern, your finish and furnishing, and your local cost base. You receive a written revenue projection with assumptions stated explicitly.

7 to 10 days
03

Setup and listing

Once you sign, we handle deep cleaning, photography (if needed), smart lock installation (if applicable), listing creation or takeover, dynamic pricing setup, and platform onboarding.

Monthly
04

Operating, with monthly reporting

The listing goes live. You receive a monthly statement showing bookings, gross revenue, operating costs broken out line by line, our commission, and your net. Monthly cancellation clause, no annual lock-in.

Transparency

What sits outside the commission.

We don't bury costs. Beyond the booking commission, here is everything an owner could be charged for, depending on tier.

Cleaning per turnover
Actual cost, passed through. Typically EGP 400 to 800 depending on size.
Maintenance
Actual cost of materials and labor, with a 15% coordination fee on the labor portion only.
Supplies
Actual cost of consumables (paper, soap, coffee, water), passed through monthly.
One-time setup, for new units
Deep clean, furniture organization, photography, smart lock. Quoted unit-by-unit after the assessment week. No mandatory minimum.

What we never charge for: a retainer, a hidden marketing fee, or a percentage of cleaning above the actual cost.

Start with a free first read.

Two working days, no commitment, no pitch deck.